Privacy Policy

Last updated: September 2026

Tel Aviv Merch ("we", "us", or "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase from telavivmerch.com.

Information We Collect

When you visit our store or place an order, we may collect the following types of personal information:

Contact information: your name, email address, phone number, and shipping address
Payment information: payment card details processed securely through Shopify Payments. We do not store your full card details on our systems.
Order information: products purchased, order history, and transaction records
Device and browsing information: IP address, browser type, pages visited, and time spent on our site, collected via cookies and analytics tools
Communications: any messages you send us via email or contact forms

How We Use Your Information

We use your personal information to:

Process and fulfil your orders, including sharing your details with our print-on-demand fulfilment partner, Printful, to produce and ship your products
Send you order confirmations, shipping updates, and tracking information
Respond to your enquiries and provide customer support
Send you marketing communications where you have opted in to receive them (you may unsubscribe at any time)
Improve our website and customer experience through analytics
Comply with our legal obligations

Third Parties We Share Information With

We share your personal information only with third parties necessary to operate our business:

Shopify: our e-commerce platform, which hosts our store and processes transactions. Shopify's privacy policy is available at shopify.com/legal/privacy.
Printful: our print-on-demand fulfilment partner, who receives your name and shipping address to produce and deliver your order. Printful's privacy policy is available at printful.com/policies/privacy.
Shipping carriers: your name and address are passed to the relevant carrier to deliver your order.
Analytics providers: anonymised usage data may be shared with tools such as Google Analytics to help us understand how our store is used.

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

Cookies

Our website uses cookies — small text files stored on your device — to provide a better shopping experience. Cookies help us remember your cart, understand how you use our site, and show you relevant content. You can disable cookies in your browser settings, though this may affect the functionality of our store.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for seven years in accordance with Australian taxation requirements.

Your Rights

Under the Australian Privacy Act, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Make a complaint if you believe we have handled your information incorrectly

To exercise any of these rights, please contact us at hello@telavivmerch.com. We will respond to all requests within a reasonable timeframe.

Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our store is hosted on Shopify, which maintains industry-standard security measures including SSL encryption.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at hello@telavivmerch.com.