Shipping policy

Last updated: 17 September 2026

At Tel Aviv Merch, our products are made to order by our fulfilment partner, Printful. This means your products are produced specifically for you rather than stored in a warehouse.

How It Works

Once you place an order, your products are sent to production.

Fulfilment typically takes 2–5 business days. Once your order has been produced, it is dispatched using the available shipping service for your destination.

Because our products are made to order, production and shipping times are separate.

During busy periods, including major Jewish holidays such as Hanukkah and Passover, production and delivery may take longer than the standard estimates below.

Shipping Destinations

We ship to more than 180 countries worldwide.

We are currently unable to ship to:

Russia
Belarus
Iran
Syria
North Korea
Cuba
Crimea
Luhansk
Donetsk

Available destinations may change from time to time due to carrier restrictions, customs requirements or other circumstances outside our control.

Estimated Delivery Times

Delivery times consist of fulfilment/production time plus shipping/transit time.

Region	Fulfilment	Shipping	Total Estimated Delivery
Australia	2–5 business days	3–8 business days	5–13 business days
United States	2–5 business days	3–6 business days	5–11 business days
United Kingdom	2–5 business days	3–7 business days	5–12 business days
Canada	2–5 business days	5–10 business days	7–15 business days
Europe	2–5 business days	5–10 business days	7–15 business days
Israel	2–5 business days	7–21 business days	9–26 business days
Rest of World	2–5 business days	10–30 business days	12–35 business days

These are estimated delivery times only and are not guaranteed delivery dates.

Delivery may take longer during peak periods, public holidays, major Jewish holidays, customs processing, carrier disruptions, severe weather or other circumstances outside our reasonable control.

Shipping Costs

Shipping costs are calculated at checkout based on factors including your delivery destination and the products included in your order.

The applicable shipping cost will be displayed before you complete your purchase.

Duties, Taxes & Customs

For orders shipped to the United Kingdom, European Union and Canada, applicable duties and taxes are included in your order total where the applicable shipping service is Delivered Duty Paid (DDP).

For other international destinations, including Israel, the United States and many Rest of World destinations, orders may be shipped Delivered Duty Unpaid (DDU).

Where DDU applies, the recipient may be required to pay import duties, customs fees, brokerage charges or local taxes when the package arrives.

Any such charges imposed by the destination country are generally the responsibility of the customer.

Customs rules vary between countries. We recommend checking the applicable import requirements in your country before placing an international order.

Order Tracking

Once your order has been fulfilled and dispatched, we will send you a shipping confirmation email containing available tracking information.

Tracking information may take up to 24 hours to become active after dispatch.

If your tracking information has not updated immediately, please allow some additional time for the carrier's system to register the shipment.

Delayed or Lost Orders

Delivery estimates are provided by our fulfilment and shipping partners and may be affected by circumstances outside our control.

If your order appears to be significantly delayed, please contact us at:

hello@telavivmerch.com

Please include your order number so that we can investigate the shipment with our fulfilment or shipping partner.

If an order is confirmed as lost in transit, we will work with our fulfilment partner to determine the appropriate resolution.

Nothing in this Shipping Policy limits any rights or remedies you may have under applicable consumer protection laws, including the Australian Consumer Law.

Incorrect or Incomplete Delivery Address

Please carefully check your delivery address before completing your order.

If an order has not yet entered production, we may be able to assist with correcting an incorrect address.

Once an order has entered production or been dispatched, we may be unable to change the delivery address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping or replacement costs may apply where permitted by law.

Damaged or Incorrect Items

If your order arrives damaged, contains the wrong product, or has a manufacturing or printing issue, please contact us at:

hello@telavivmerch.com

Please provide your order number and photographs of the product and packaging where applicable.

We will assess the issue and, where appropriate, arrange a replacement, refund or other remedy in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

Made-to-Order Products

Because our products are made specifically after an order is placed, we generally cannot cancel an order once it has entered production.

This does not affect any rights you may have under applicable consumer protection laws, including rights relating to products that are faulty, damaged, incorrectly supplied or otherwise fail to meet applicable consumer guarantees.