Contact Us
Get in Touch
We’d love to hear from you. Whether you have a question about your order, need help finding the right size, want to suggest a design, or just want to say shalom — we’re here.
Email Us
We aim to respond to all enquiries within 1–2 business days (AEST). We read and reply to every message personally.
Order Enquiries
If you’re reaching out about an existing order, please include the following to help us assist you quickly:
- Your order number (found in your confirmation email)
- The email address used at checkout
- A brief description of your enquiry
- A photo if your item arrived damaged or incorrect
Design Suggestions
Have an idea for a design you’d love to see in the store? We genuinely want to hear it. The best products in this store have come from the community — people who know the culture, the slang, the moments worth celebrating. Send us your ideas and we’ll do our best to bring them to life.
Wholesale & Bulk Orders
Planning a Bar or Bat Mitzvah, a community event, or looking for branded gifts for a group? We can discuss custom or bulk order options. Get in touch at hello@telavivmerch.com with details of what you’re looking for and we’ll see what we can do.
Shipping & Returns
For information about delivery times, international shipping, or our refund policy, please visit our Shipping Information and Refund Policy pages before reaching out — your question may already be answered there.
Toda raba — thank you. We appreciate every message.